SERVICE & SUPPORT
OUR GLOBAL SERVICE TEAM IS COMMITTED TO SERVING YOU BETTER.
- All products pass EN, ASTM standard, in line with the international market quality certification.
- We are supplying different brands spare parts for customer flexible choice, ensure the stable stock. They are collect cost. But during machine guarantee period, some free spare parts are provided.
- The technician will go to your factory for installation within 7 days free if you bought our goods (please check the machinery list which has this service). The customer should charge double way air tickets and accommodation. In order to help new enter customers learn machine operation, we supply collect training service, it follows cost per day.
- Our professional team supply 7*24 hours phone call after service, customer can call +86-18858838277 when you face any questions. If the problem can’t be solved right now, we will reply as soon as possible within 24 hours.
- For the products， we supply test reports from Industry Authority such as ITS, SGS, ISO, ……, which the same standard as international. They are profession approbations.
- We supply sea shipment and air freight. If customer doesn’t point forwarder, then we will help make booking reservation and container suggestion. Meanwhile inform customer the customs clearance procedure.